Position Summary
The Computer Specialist plays a critical role in supporting the technological needs of Crowder College. This position ensures the optimal operation of campus-wide computer systems, and related technologies. The purpose is to provide expert technical support, maintenance, and troubleshooting services to faculty, staff, and students, thereby enabling a seamless academic and administrative experience. The Computer Specialist will contribute to the institution's mission by fostering a reliable and secure IT environment that supports learning, teaching, and operational excellence.
 
Essential Job Duties

• Provide advanced troubleshooting and support for hardware, software, and network issues across campus, ensuring minimal downtime and disruption to academic activities.
• Perform routine and advanced maintenance on institutional computers, including updates, and security checks.
• Manage and implement the deployment and integration of various multimedia and AV products, including LCD projectors, document cameras, DVD and VHS players, diverse projection surfaces, high-definition televisions, audio systems, infrastructure cabling, equipment security solutions, mounting systems, and switching and multiplexing devices.
• Collaborate with staff responsible for the installation and maintenance of the university’s communication infrastructure, including the copper plant, and ensure the effective operation of telecommunications, data, and wireless networks.
• Engage in IT-related projects such as system upgrades and software deployments.
• Provide employees with training and support to use technological tools.
• Work closely with other IS staff, faculty, and administration to assess technology needs, recommend solutions, and implement new systems and software.
• Setup and maintain institutional end-user equipment utilizing automation tools including Microsoft Intune, ensuring that all systems comply with institutional policies, legal regulations, and security best practices. Assist with data security initiatives
• Other duties as assigned by appropriate administrator.

 
Required Knowledge, Skills & Abilities

• Associates degree from a regionally accredited college or university in MIS, CIS, Educational Technology or related field is required.
• Ability to analyze information needs and troubleshoot technical problems.
• Ability to concentrate on assigned tasks and pay close attention to details.
• Experience in educational technology such as software programs and presentation technology.
• Demonstrated ability to communicate effectively with computer and information users.
• Ability to plan, organize, and implement responsibilities effectively.
• Ability to establish and maintain positive working relationships with other professionals, staff, students, and the public.
• Technical knowledge in the fields of computer science, computer education, and the broad range of technologies used in higher education environments.
• Knowledge of the theory and practice of technology.
• Working knowledge of computer technology.
• Knowledge of presentation equipment including installation and maintenance of equipment.
• Working knowledge of current Microsoft Office Suite. (Word, Excel, Access, PowerPoint and Outlook)

 
 
Positions Supervised

• None

 
Working Environment: 

• Generally indoors in a normal office environment with minimal exposure to temperature changes, noise, dust or chemicals.
• Normal college working hours but adjustment of hours involving evening and/or weekend work will be required from time to time.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A neat appearance and appropriate business-like apparel are required.

 
Physical:

• Alternating between sedentary and ambulatory work.
• Some lifting and carrying of computer and other technology equipment. 
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms’ stoop, kneel, or crouch; and talk or hear. Specific vision abilities required by this job include close vision for extended periods of time.
• May have repetitive use of hands.

 
Creative and Analytical Skills

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to devise or modify methods or processes to solve specific problems.
• Ability to trouble shoot computer and multimedia equipment.

 
Language/Communication Skills

• Ability to communicate effectively with a variety of people, including staff, students and the general public, in both written and oral mediums.
• Ability to effectively present information and respond to questions.

 
***CROWDER COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.